Privacy Policy

Section 01

Introduction

pak965 ("we", "us", "our", "the Platform") operates the online gaming information and services portal accessible at pak965.cam. This Privacy Policy sets out how we collect, use, disclose, transfer and store personal data relating to individuals who access or use the pak965 platform ("you", "your", "User").

This Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which are incorporated by reference. By using the Platform, you confirm that you have read and understood this Privacy Policy and that you consent to the data practices described herein to the extent that consent is the applicable legal basis for processing.

Pakistani Users — Important Notice: pak965 does not represent that its data practices are supervised by the Pakistan Telecommunication Authority (PTA), the State Bank of Pakistan, or any other Pakistani governmental body. References to payment methods such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are contextual only and do not imply endorsement of this platform by any of those providers.

If you do not agree with any aspect of this Privacy Policy, you should discontinue your use of the Platform immediately.

Section 02

Definitions

The following definitions apply throughout this Privacy Policy:

Term	Meaning
"Personal Data"	Any information relating to an identified or identifiable natural person, including name, email address, device identifiers and financial data.
"Processing"	Any operation performed on Personal Data — including collection, recording, storage, use, disclosure, erasure or destruction.
"Data Controller"	pak965, which determines the purposes and means of processing Personal Data collected through the Platform.
"Data Processor"	A third party that processes Personal Data on behalf of pak965, acting under a data processing agreement and in accordance with our instructions.
"Cookies"	Small text files placed on your device by the Platform to enable functionality, session management and analytics.
"Account"	A registered personal profile on the pak965 Platform, used to access gaming services and manage financial activity.
"KYC"	Know Your Customer — the identity and age verification procedures applied by pak965 as part of account registration, responsible gambling compliance and anti-fraud obligations.

Section 03

Data We Collect

pak965 collects a range of personal data categories depending on the services you use and the stage of your interaction with the Platform. The primary categories are set out below:

Category	Examples	Purpose
Identity Data	Full name, date of birth, CNIC number, passport number, driving licence	Account registration, KYC verification, age verification
Contact Data	Email address, phone number, residential city (e.g. Karachi, Lahore, Islamabad)	Account communications, support, promotional notifications
Financial Data	Transaction history, deposit and withdrawal amounts in PKR, payment method references	Payment processing, anti-money laundering checks, withdrawal verification
Technical Data	IP address, browser type, device type, operating system, session identifiers	Platform security, fraud detection, performance optimisation
Usage Data	Pages visited, games played, bets placed, session duration, click patterns	Service improvement, responsible gambling monitoring, personalisation
Communications Data	Support chat transcripts, email correspondence, feedback submissions	Customer service, dispute resolution, quality assurance
Verification Documents	Scanned copies of identity documents, proof of address, payment source evidence	KYC compliance, regulatory obligations, fraud prevention

Providing certain categories of personal data — particularly Identity Data and Contact Data — is a condition of Account registration. If you choose not to provide this information, we may be unable to open or maintain your Account or provide certain services.

Section 04

How We Collect Data

pak965 collects personal data through the following channels:

Direct interactions: Data you provide when creating an Account, completing KYC verification, making a deposit or withdrawal, submitting a support request, or contacting us by email.
Automated technologies: Data collected automatically when you access the Platform, including via cookies, server logs, pixel tags and similar tracking technologies. This includes IP addresses, device fingerprints and session behaviour data.
Third-party sources: Data received from identity verification providers, payment processors, fraud detection services and responsible gambling databases — for example, to cross-check KYC documents or verify self-exclusion status.
Platform activity: Data generated as a direct result of your use of the Platform, such as betting history, game session records, bonus claim events and deposit frequency patterns.

            Payment Method References: When you interact with payment options
            on the Platform, references to familiar Pakistani methods such as Easypaisa,
            JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah are displayed for
            contextual guidance. The actual payment processing is handled by the operator's
            designated payment processors. pak965 does not store full card numbers or
            complete payment credentials on its own servers.
          

Section 05

Data Processing

pak965 processes your personal data for the following purposes. Each purpose is tied to a legitimate operational, legal or contractual basis:

Account administration: To create, maintain and manage your Account, process deposits and withdrawals, and deliver the gaming services you have requested.
Identity and age verification: To verify that you are aged 18 or above (or the higher minimum required by the applicable license jurisdiction) and that you are who you claim to be, in accordance with our KYC obligations.
Fraud prevention and security: To detect, investigate and prevent fraudulent transactions, money laundering, collusion, bonus abuse and other prohibited conduct as defined in our Terms & Conditions.
Responsible gambling monitoring: To identify patterns of play that may indicate problem gambling behaviour, and to administer deposit limits, loss limits, session timers, reality checks and self-exclusion tools in accordance with our Responsible Gambling Policy.
Legal and regulatory compliance: To meet obligations imposed by the Platform's operating licence, including record-keeping, anti-money laundering reporting and cooperation with lawful requests from regulators and law enforcement.
Customer support: To respond to your queries, resolve disputes and maintain records of communications for quality and audit purposes.
Marketing and promotions: To send you information about relevant bonuses, platform updates and promotions — only where you have given your consent or where we have a legitimate interest in doing so, and subject always to your right to opt out.
Platform improvement: To analyse usage data and identify how the Platform can be made more reliable, accessible and enjoyable for Pakistani users and others.

pak965 does not use your personal data for automated individual decision-making that produces significant legal or similarly significant effects without human review, except where required for real-time fraud and risk screening in connection with financial transactions.

Section 06

Legal Basis for Processing

pak965 processes personal data on one or more of the following legal bases, depending on the nature of the processing activity:

Contractual necessity: Processing required to perform our contract with you — including Account registration, transaction processing and delivery of gaming services.
Legal obligation: Processing necessary to comply with applicable law, regulatory requirements or the conditions of our operating licence — including KYC, anti-money laundering checks and responsible gambling obligations.
Legitimate interests: Processing carried out for our legitimate business interests, including fraud prevention, platform security and service improvement, provided those interests are not overridden by your rights and interests.
Consent: Processing based on your freely given, specific and informed consent — primarily in the context of marketing communications. You may withdraw consent at any time by updating your Account preferences or contacting support.

Withdrawing Consent: Where processing is based on consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out prior to withdrawal. To opt out of marketing communications, update your notification preferences in your Account dashboard or contact us at [email protected].

Section 07

Data Sharing

pak965 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly for the purposes described in this Policy:

Identity verification providers: Third-party KYC and document verification services that process identity documents and confirm your age and identity on our behalf.
Payment processors: Authorised payment service providers that handle the technical processing of deposits and withdrawals. These providers are bound by data processing agreements and applicable financial regulations.
Game and software providers: Third-party gaming content suppliers whose games are integrated into the Platform. These providers may receive game session data necessary to operate their products.
Fraud and risk management services: Specialist providers that assist with real-time fraud detection, transaction risk scoring and responsible gambling monitoring.
Regulatory authorities and law enforcement: Where required by law, by the conditions of our operating licence, or in response to a lawful request, we may disclose personal data to regulators, law enforcement agencies or courts of competent jurisdiction.
Professional advisers: Legal, audit and compliance advisers who require access to personal data in the course of providing professional services to pak965, subject to confidentiality obligations.
Business transfers: In the event of a merger, acquisition, restructuring or sale of all or part of the pak965 business, personal data may be transferred as part of that transaction. We will notify affected users of any such transfer and the implications for their data.

All third parties with whom we share personal data are required to implement appropriate technical and organisational security measures and to process data only for the purposes specified in their agreements with pak965.

Section 08

Data Retention

pak965 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory and licensing obligations. The following general retention principles apply:

Active Account data: Retained for the duration of your Account and for a minimum period thereafter as required by the Platform's operating licence (typically five to seven years following Account closure).
Transaction and financial records: Retained for a minimum period in accordance with anti-money laundering and financial record-keeping obligations, which may extend to seven years or longer depending on the applicable jurisdiction.
KYC and identity documents: Retained for the period required by the applicable licensing body and AML regulations, following the closure of your Account.
Support and communications data: Retained for up to three years following the closure of a support interaction, unless a longer period is required for dispute resolution or legal proceedings.
Marketing consent records: Retained for the duration of the consent and for a reasonable period thereafter as evidence of the consent given.

When personal data is no longer required, pak965 will delete or anonymise it in a secure manner. Where full deletion is not immediately practicable — for example, because data is held in backup systems — we will isolate that data from further active processing until deletion is possible.

Section 09

Data Security

pak965 implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data we process. These measures include:

Encryption of data in transit using industry-standard TLS protocols.
Encryption of sensitive data at rest, including financial records and identity documents.
Access controls that limit internal access to personal data on a strict need-to-know basis, with role-based permissions and audit logging.
Regular security assessments, penetration testing and vulnerability scanning of Platform infrastructure.
Secure development practices applied to all Platform software, including input validation, authentication controls and session management.
Staff training on data protection obligations and information security procedures.

Your Responsibilities: The security of your Account also depends on you. Keep your login credentials confidential, use a strong and unique password, and do not access the Platform from shared or unsecured devices. If you suspect unauthorised access to your Account, contact [email protected] immediately. pak965 will never ask for your password via email, chat or phone.

No data transmission or storage system is completely secure. While we work hard to protect your personal data, we cannot guarantee absolute security. In the event of a personal data breach that poses a risk to your rights and freedoms, pak965 will take prompt remedial action and notify affected users and relevant authorities as required by applicable law.

Section 10

Cookies & Tracking Technologies

pak965 uses cookies and similar tracking technologies to operate the Platform effectively, improve user experience and gather analytics. The primary categories of cookies we use are:

Strictly necessary cookies: Essential for the Platform to function — these enable session management, login authentication and security features. They cannot be disabled without impairing core Platform functionality.
Functional cookies: Allow the Platform to remember your preferences — such as language settings, display preferences and responsible gambling limit configurations — between sessions.
Analytics cookies: Help us understand how users interact with the Platform, which pages are visited most frequently, and where technical errors occur. This data is aggregated and used to improve Platform performance.
Marketing and targeting cookies: Used to deliver relevant promotional content and measure the effectiveness of campaigns. These cookies are only placed with your consent.

You can manage or withdraw consent for non-essential cookies through your browser settings or the cookie preference centre available on the Platform. Disabling certain cookies may affect the functionality of parts of the Platform. For full details of the cookies in use, refer to the cookie management tool accessible from the Platform footer.

Section 11

Your Data Rights

Depending on the data protection framework applicable to the processing of your personal data, you may have the following rights in relation to information pak965 holds about you:

Right of Access

Request a copy of the personal data pak965 holds about you and information on how it is used.

Right to Rectification

Ask us to correct inaccurate or incomplete personal data held in your Account or our records.

Right to Erasure

Request deletion of your personal data where there is no lawful basis for us to continue processing it.

Right to Restriction

Ask us to restrict processing of your data in certain circumstances, such as while a dispute is being resolved.

Right to Portability

Receive your personal data in a structured, machine-readable format where processing is based on consent or contract.

Right to Object

Object to processing based on legitimate interests, including direct marketing. We will stop unless we have compelling grounds to continue.

To exercise any of these rights, contact our support team at [email protected]. We will respond to verifiable requests within a reasonable timeframe in accordance with the applicable legal framework. We may need to verify your identity before processing a rights request. Note that certain rights may be limited where legal or regulatory obligations require us to retain or continue processing your data.

Section 12

Minors & Age Policy

The pak965 Platform is strictly intended for adults aged 18 years or above, or the higher minimum age required by the operator or applicable license jurisdiction, whichever is greater. We do not knowingly collect or process personal data from individuals below this age threshold.

As part of our account registration process, all Users are required to confirm their age and to complete identity verification procedures. Where we have reasonable grounds to suspect that a User is below the minimum age, we will suspend the Account pending age verification and will not process any transactions during the suspension period.

If You Believe a Minor Has Registered: If you become aware that a person below the minimum required age has accessed or registered on the Platform, please notify us immediately at [email protected]. We will investigate promptly and take appropriate action, including Account closure and deletion of any personal data collected, where legally permissible.

Meeting the minimum age requirement does not make gambling lawful in all circumstances under Pakistani law. Users are solely responsible for ensuring that their access to and use of the Platform complies with applicable local laws in their location, including in cities such as Karachi, Lahore, Rawalpindi, Faisalabad, Multan and Peshawar.

Section 13

Policy Amendments

pak965 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our operating licence requirements. When material changes are made, we will:

Update the "Last reviewed" date displayed at the top of this page.
Display a prominent notification on the Platform for a reasonable period following the update.
Where the changes are significant, send a notification to the email address registered to your Account.

Your continued use of the Platform following the effective date of any amended Privacy Policy constitutes your acknowledgement of the updated practices. We recommend reviewing this page periodically, particularly before making deposits or providing additional personal data to the Platform.

If changes are made that require your renewed consent — for example, a new marketing use of your data — we will seek that consent separately before commencing the new processing activity.

Section 14

Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or the way pak965 processes your personal data, please reach out using the contact details below. We are committed to addressing all privacy-related enquiries promptly and transparently.

Data & Privacy Enquiries
[email protected]

Live Chat Support
Available via your Account dashboard during operating hours. Support is provided in English and Urdu.

Response Timeframe
We aim to acknowledge all privacy requests within 5 business days and to provide a substantive response within 30 days, or sooner where required by applicable law.

For questions about your Account, bonuses or gaming services, please visit our FAQ page. For information on responsible gambling tools, self-exclusion and deposit limits, visit our Responsible Gambling page.

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